Privacy Policy

1. Who we are and what this policy covers

Signis GPS, LLC (“Signis GPS,” “we,” “us,” or “our”) provides GPS electronic monitoring and supervision technology, including the Compass XR+ GPS watch, the Signis ONE™ platform, and related services. This Privacy Policy explains how we handle personal information collected through signisgps.com (the “Website”), our online forms, and our communications with you.

Information about people enrolled in a monitoring program is also handled under our agreements with the supervising agency or organization. See Section 3.

2. Information we collect

Contact and demo requests. Name, email address, phone number, organization, and the message you send us.

Enrollment forms (enrollees and guarantors). Date, GPS unit number, name, sex, Social Security number or Alien ID number, date of birth, address, email, phone number, agency notes, initials acknowledging program conditions, and related agreement details.

Payment authorizations. Billing name, address, and payment card or account details needed to process program and service fees. Card payments are handled by our payment processor; see Section 5.

Job applications. Name, email address, resume, and any other information you choose to include.

Information collected automatically. When you visit the Website, we and our service providers may collect technical information such as IP address, browser and device type, referring page, pages viewed, and the date and time of your visit.

3. Monitoring program data

When an agency, court, surety, or organization uses Signis GPS to monitor a participant, we may process location data (GPS, Wi-Fi, and cell network), device status and alerts, movement and motion data, check-in and self-report information, schedules and zones, payment records, and, where a program uses these features, facial or voice verification data and heart-rate or blood-pressure readings from the device.

We process this information to provide the monitoring services our customers request, and as required by law or court order. The supervising agency or organization generally decides what is monitored and for how long. If you are a program participant and have questions about your monitoring data, please contact your supervising agency or officer. You may also contact us using the details below.

Biometric information. Where facial or voice verification is used, we use it only to confirm a participant’s identity for the monitoring program. We do not sell it, and we keep it only as long as needed for the program or as required by law and our customer agreements.

4. How we use information

• To respond to inquiries and schedule demos
• To enroll participants, provide monitoring services, and manage equipment
• To process fees, payment plans, and authorized payments
• To communicate with participants, guarantors, agencies, and customers
• To evaluate job applicants
• To secure our systems, prevent fraud and misuse, and maintain records
• To comply with laws, court orders, and contractual obligations
• To improve the Website and our services

We do not sell personal information, and we do not use it for third-party advertising.

5. How we share information

We share personal information only as needed to provide our services or as required by law, including with:

• Supervising agencies, courts, and the organizations that operate a participant’s monitoring program
• Sureties and bail agencies, where they are a party to the program
• Service providers that help us operate, such as hosting, cloud and data storage, monitoring centers, communications, and payment processing. They may use the information only to provide services to us.
• Law enforcement or government authorities, when required by law, subpoena, or court order, or to protect someone’s safety
• Professional advisors such as attorneys, auditors, and insurers
• A successor, if our business is merged, sold, or reorganized

6. Cookies and third-party tools

The Website uses cookies and similar technologies needed for it to work and to understand how it is used. It also uses third-party tools that may collect information under their own privacy policies, such as Google reCAPTCHA to protect our forms from spam (Google Privacy Policy) and [ANALYTICS TOOL, e.g. Google Analytics. Delete if none].

You can block or delete cookies in your browser settings; some features may not work properly if you do. The Website does not currently respond to browser “Do Not Track” signals.

7. Text messages

If you give us your mobile number, we may text you about your program, equipment, payments, or inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Program-required alerts from a supervising agency may be governed by your program conditions.

We do not share or sell your mobile number or text messaging consent with third parties or affiliates for their marketing purposes.

8. Security and retention

We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted connections and access limited to authorized personnel. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security.

We keep personal information for as long as needed for the purposes described above, for the length of a monitoring program and related obligations, and as required by law, court order, or our customer agreements. If a security breach affects your personal information, we will notify you as required by law.

9. Your choices and California privacy rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you. Some information, such as monitoring program records, may need to be kept to comply with the law, court orders, or our customer agreements, and requests about program data may need to go through the supervising agency. We may need to verify your identity before responding.

California residents. Depending on how California privacy law applies to us, you may have the right to know what personal information we collect, use, and disclose; to request deletion or correction; and to limit the use of sensitive personal information. We will not discriminate against you for exercising these rights. To make a request, email [PRIVACY EMAIL] or call (833) 744-6471.

10. Children

The Website is not directed to children under 13, and we do not knowingly collect personal information from children through the Website. Monitoring of minors occurs only through programs operated by agencies or organizations with the legal authority to do so.

11. Links to other sites

The Website may link to sites we do not operate. We are not responsible for their content or privacy practices, and we encourage you to review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date, and, for significant changes, may provide additional notice.

13. Contact us